Return & Refund Policy

Your Satisfaction Matters to Us

At petalveranda, we want customers to feel confident when purchasing our home cleaning and maintenance products.

If you experience an issue with your order, please review the information below or contact our customer support team for assistance.

1. 30-Day Return Policy

We offer a 30-day return period for eligible products.

You may request a return within 30 days of receiving your order.

To qualify for a standard return, products generally must:

• Be unused and in their original condition.

• Remain in their original packaging, with labels and seals intact.

• Include all original accessories or components, where applicable.

• Be accompanied by proof of purchase or an order number.

Please contact us before sending any item back.

Returns sent without prior authorization may not be accepted.

2. Special Conditions for Cleaning Products and Sprays

Our store offers cleaning and metal maintenance products, including liquid and spray-format items.

For safety and transportation reasons, opened, used, leaking, or improperly stored products may not qualify for standard change-of-mind returns.

Some products may also be subject to carrier restrictions based on their contents or packaging.

Do not mail cleaning liquids or spray containers without receiving return instructions from our customer support team.

These restrictions do not affect your rights concerning damaged, defective, incorrect, or non-conforming products under applicable consumer protection laws.

3. How to Request a Return

To request a return, contact:

Email: support@petalveranda.com

Please include your order number, the product you wish to return, and the reason for the return.

Our customer service team will review your request and provide instructions if the product is eligible.

Please do not return products to an address obtained from a shipping label or package without confirmation from our team.

4. Return Shipping Costs

Eligible returns under our standard 30-day return policy are offered without a return-shipping charge.

Please contact us so we can confirm the appropriate return method, taking into account product safety and shipping restrictions.

Original shipping fees paid at checkout are generally non-refundable, except where required by law or otherwise confirmed by our support team.

5. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible.

We request that you report shipping damage within 14 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, if relevant

Our team will review your claim and determine an appropriate resolution, which may include a replacement or refund.

If a container is leaking or appears unsafe, avoid using it and contact us for guidance. Do not attempt to return a leaking or damaged chemical container without authorization.

Reporting timeframes do not limit any mandatory statutory consumer rights.

6. Missing Items

If your order arrives incomplete, please contact support@petalveranda.com.

Include your order number and details of the missing product.

We will review the shipment details and help resolve the issue.

7. Refund Processing

After an authorized return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used at checkout.

The time required for the refund to appear in your account depends on your bank or payment provider.

If you have not received an approved refund after a reasonable processing period, please contact us for assistance.

8. Order Cancellations

If you wish to cancel an order, please email us as soon as possible.

We will attempt to accommodate cancellation requests before fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. You may still be eligible for a return after delivery under this policy.

9. Exchanges

If you receive an incorrect or defective product and would prefer a replacement, please contact our support team.

Product exchanges and replacements depend on eligibility, availability, and applicable shipping restrictions.

10. Consumer Rights

Nothing in this policy is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.

11. Contact Us

For returns, refunds, exchanges, or order-related concerns:

petalveranda Customer Support

Email: support@petalveranda.com

Website: https://petalveranda.com

We appreciate your understanding and are committed to helping resolve eligible order issues fairly.